Seasons

1

REQUIREMENTS TO RENT.

What requirements must I meet?
  • Be over 25 years old.
  • Hold a class B1 driving license for at least two years.
Where can I drive?
  • VEHICLES MAY ONLY DRIVE THROUGH EUROPEAN UNION (EU) COUNTRIES, always with prior communication before starting the rental. Germany, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom of Great Britain, Andorra, and Switzerland..
  • It is important to note that if you drive on dirt roads or forest trails, insurance will not provide assistance, so the renter will bear the expenses in case of needing assistance..

2

CAMPER PICK-UP AND RETURN LOCATION AND SCHEDULES

When can I pick up the camper? And when do I have to return it?
  • Vehicle pick-ups and returns will be carried out, except for exceptions: Monday to Sunday from 09:00 to 20:00..
Can I pick up or return the camper outside of these hours?
  • Yes, always with prior communication and prior acceptance from us.
Can I pick up the camper at the airport or train station?
  • Yes, with an extra charge. Depending on our availability, we will offer delivery at a requested location or transfer to the delivery area..

3

RESERVATIONS, MODIFICATIONS, AND CANCELLATIONS.

How can I make a reservation?
  • First, check availability on our website or call our customer service numbers..
What if I need to change the reservation date?
  • Date changes can be made up to 30 days before the rental starts, and the previous price may change depending on the number of days and new rental dates..
What if I want to cancel my reservation?
  • If cancellation is communicated 30 to 20 days before the rental starts, 50% of the reservation is refunded.
  • If cancellation is communicated between 20 and 10 days before the rental starts, 25% of the reservation is refunded.
  • If cancellation is communicated less than 10 days before the rental starts, no refund will be issued.
  • Full refunds are only accepted in duly justified cases, due to force majeure or hospitalization of the renter..
  • In any case, our first option is to offer an alternative date..

4

INSURANCE, DEPOSITS, AND PAYMENTS

What does the insurance cover?
  • The rental price includes Comprehensive Insurance from Generali with a €600 deductible.
  • The contract includes two drivers; each additional driver carries a €25 surcharge.
  • European coverage for travel assistance and mobility..
What does the deposit cover?
  • Before vehicle pick-up, a deposit of €600 must be made to ensure the return of the vehicle in perfect condition, covering possible damages that may occur during the rental period..
  • The renter agrees to pay up to the first €600 of damages for each incident that occurs during the rental..
  • Tire damages will be covered by the renter..
  • Failure to communicate travel to a country different from the one declared in the contract will result in the loss of the deposit..
  • The deposit will be refunded within 48-72 hours after the rental ends..
When do I pay the remaining amount?
  • The total rental amount must be paid before vehicle pick-up..
  • Late pick-up or early return of the vehicle does not entitle a refund..

5

RENTAL

What is included?

The rental price includes:

  • Comprehensive insurance and liability insurance with a €600 deductible per incident.
  • Two gas bottles, at least one completely full.
  • Toilet chemicals.
  • General cleaning.
  • Mobility guarantee and roadside assistance.
  • Bedding.
  • Kitchen utensils.